Policies

COVID-19 Compliance Policy

Covid 19 risk assessment and procedures for Let’s Get Sorted! (updated May 2022)

Objective: To reduce risk to the lowest reasonably practicable level by taking preventative measures.

I am particularly vulnerable to COVID-19 as I am on immunosuppressants and I reserve the right to decline work or leave a client session if I feel that I cannot guarantee a safe working environment for myself and/or my client.

I have, however, received four doses of Covid vaccine and have also had covid in March 2022.  I am happy to take a coronavirus lateral flow test before working with you if you request it, but I am no longer taking LFTs as a matter of routine.

If you have received at least two doses of Covid vaccine then I am happy to work without face coverings (unless you request that we wear them).

If you are NOT fully vaccinated then I would ask you to notify me of that fact and I request that we  both wear face coverings while working together.

I would also ask that:

  • you inform me in advance of the appointment if you have any symptoms of Covid-19, or have tested positive
  • you inform me if you are feeling unwell/ raised temperature/ cold like symptoms
  • we keep working spaces well ventilated
  • we frequently wash hands or use hand sanitizer

In undertaking to work together you are confirming that you understand that the work is being undertaken at your request and that in the event of either party being diagnosed as being Covid 19 positive, that, provided both parties have adhered to the above guidelines, no liability will be accepted / assumed by either yourself, as client, or by Claire Lawrence.

General Privacy Policy

1. Introduction

1.1 Let’s Get Sorted takes the protection of your personal information very seriously. Please read this Privacy Policy carefully as it contains important information about how we collect, use and store personal data.

1.2 This Privacy Policy refers to information we collect about:-

  • Our clients and our work with them
  • People who enquire about our services
  • Our professional and networking contacts
  • Suppliers of services to us or to our clients

 

2. What information do we collect?

2.1 If you enquire about using our services or become a client, we will collect some or all of the following personal information from you:-

  • Your name
  • Your contact details such as postal address, telephone numbers, email addresses
  • Any information which is relevant to the services we propose or provide for you.
  • Contact information of professionals and other people relevant to the services we provide for you.

2.2 We collect contact information for our professional and networking contacts. This may also include details about the services or products they supply.

2.3 We collect contact and company information about people and organisations which supply services to us or to our clients.

 

3. How do we use the information we collect?

3.1 We hold on record and retain information to enable us to:-

  • Provide the services requested
  • Improve or extend the services we offer
  • Keep you updated with information or events which you may find of interest
  • Maintain our records for administrative purposes
  • Comply with any statutory or legal obligations

 

4. Marketing

4.1 With your permission we may also provide you with information about any other service we think may be of interest to you. If you do not wish to be contacted with the information you can easily opt out at any time in the future.

 

5. Client Confidentiality

5.1 Clients and potential clients can be confident that all information given to, or obtained by Let’s Get Sorted during the course of their work for them will be held in the strictest confidence. This applies both to the time of the actual working relationship and at all times thereafter.

5.2 No information will be divulged to a third party except as expressly permitted by the client or as required by law.

 

6. Protecting your information

6.1 Any personal virtual information regarding clients and their associated key contacts is stored securely on a secure cloud-based system. Access by us is password protected. Records of each interaction with a client or their key contacts are also recorded for project management and quality control purposes.

6.2 Hard copies of relevant information may also be held by the company. These are held securely at our Office at 16 Sandford Drive, Woodley, RG5 4RR.

6.3 Professional, networking and supplier information is kept on the same systems as our client information.

6.4 Virtual and hard copy client information is retained for a period of ten years after final completion of work. We hold this information for this amount of time so that it can be accessed should there be a legal dispute about the services we have provided. Data will only be shared if we are under a legal obligation to do so.

6.5 All members of the Let’s Get Sorted team are vetted under the DBS (Disclosure and Barring Service) and Claire Lawrence trading as Let’s Get Sorted is registered under the Data Protection Act 1998 with the Information Commissioners Office No: ZA116441

6.6 Whilst every effort will be made to secure personal information you should be aware that the use of the internet is not always entirely secure. For this reason we are unable to guarantee the security of information which is transferred by the internet.

6.7 Our security procedures include technical, organisational and managerial processes to protect personal information. We review these regularly to ensure that they are fit for purpose and comply with any new regulations.

 

7. Access to your information and ensuring it is accurate and up to date

7.1 You have the right to request information about the data that we hold about you. If you would like access to this, you may make a request by any verbal or written means including by telephone or email to any employee of the company. However, we would recommend that you contact our Office by the following means:-

  • Telephone to +44 (0) 7855 067511
  • Email to claire@letsgetsorted.co.uk
  • Letter to Claire Lawrence, Owner, Let’s Get Sorted, 16 Sandford Drive, Woodley, RG5 4RR

7.2 We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your contact details, please let us know the correct details by sending an email to claire@letsgetsorted.co.uk or a letter to Fiona Jones, Owner, Let’s Get Sorted, 16 Sandford Drive, Woodley, RG5 4RR

7.3 You may ask us to correct or remove any information which is inaccurate.

7.4 Where we believe any information is out of date or inaccurate we will ask you to correct it.

 

8. Consent

8.1 By submitting your personal information to us you consent to the use of that information as set out in this policy.

 

9. Changes to Privacy Policy

9.1 This General Privacy Policy was updated in June 2022. All our Policies are kept under regular review and we will publish any changes to our Privacy Policies on our website.